Our status
We are an independent support service. We do not describe ourselves as solicitors, barristers or a law firm and do not imply entitlement to carry on reserved legal activities. Our use of words such as “paralegal”, “advocacy”, “submission” or “representation” does not expand the legal scope of what we may do. Where a matter falls outside our lawful scope, competence or insurance cover, we may decline it and may suggest that you seek an appropriately authorised professional.
What we may provide
Subject to an agreed written scope, services may include assistance with welfare-benefit forms, evidence organisation, chronology preparation, factual correspondence and drafting support, Mandatory Reconsideration preparation, tribunal preparation, general administrative support and other unreserved work that we are lawfully and competently able to undertake.
Our core public welfare-benefit pages are written for England and Wales. Scotland and Northern Ireland use different disability-benefit systems or administrative routes. We will confirm jurisdiction and scope before accepting paid work.
Work we do not undertake
We do not undertake reserved legal activities merely because they are connected with a wider administrative matter. We also do not provide immigration services, regulated claims-management services, regulated financial services, insurance distribution services or any other activity requiring authorisation unless we are legally entitled to do so and expressly confirm that position in writing.
Deadlines and urgent matters
You remain responsible for protecting your legal, benefit and tribunal deadlines unless our engagement letter expressly states that we have accepted responsibility for a specific filing or administrative step. Contacting us, requesting an assessment, sending documents or paying an invoice does not by itself extend, pause or protect a deadline. Where time is short, we may recommend that you take a protective step yourself or seek urgent authorised advice.
Tribunal support
Representation is offered only where the relevant tribunal rules and circumstances allow it and where we have agreed the role in writing. We do not promise an unrestricted right to represent a client in every court or tribunal. The client remains responsible for attending when required, giving truthful evidence, checking factual accuracy and complying with directions and deadlines unless a written engagement expressly allocates a particular task to us.
Insurance information boundary
We may help you organise factual information you already hold or explain generic terminology. We do not advise you to buy, sell, cancel or choose a particular insurance contract; rank products for you; arrange or bring about insurance; submit an insurance application on your behalf; negotiate policy terms; or carry out claims administration where doing so would amount to a regulated activity.
Fees and payment
Website prices are indicative only. Before paid work begins, your engagement letter or other durable written confirmation will state the agreed scope, fee basis, payment terms, any assumptions and any additional charges that may apply. Payment is for the agreed work and professional time, not for a guaranteed DWP, tribunal or other third-party outcome.
Consumer cancellation and early termination
Where consumer distance-selling cancellation rights apply, we will provide the required pre-contract information and explain the applicable cancellation period in the engagement documents. A consumer will commonly have a 14-day cancellation period for a service contract made at a distance. If you ask us in writing to begin work during that period, you may be required to pay a proportionate amount for work properly performed before cancellation. If the service is fully performed during the cancellation period after the legally required request and acknowledgement, the cancellation right may end. Nothing in our terms removes or restricts rights that cannot lawfully be excluded.
Outside any statutory cancellation period, either party may end an engagement in accordance with the engagement terms. Any fee retained or charged on cancellation must reflect work performed, agreed charges and lawful recoverable loss; we do not rely on an automatic forfeiture of all advance payments regardless of circumstances.
Website information and no client relationship
Content on this site is general information and does not create a client relationship. Benefit rules, tribunal procedure, deadlines and regulatory boundaries can change. Do not rely on website content alone for a time-sensitive or high-stakes decision. A client relationship begins only when we expressly accept an instruction on agreed terms.
Accuracy and client responsibility
You must provide honest and accurate information and tell us if relevant facts change. We will not manufacture, alter or conceal evidence. You remain responsible for checking factual statements made in your name before submission unless the nature of the document makes that impossible and we have agreed another process.
Complaints
Our complaints procedure is available on the Complaints page. Nothing in that procedure removes statutory consumer rights or any right to complain to a regulator or public authority with jurisdiction.
Contact
Questions about these terms can be sent to contact@theraeburngroup.com.