Decision review
Breaking down the reasons given, the applicable route and the factual areas that need a response.
Mandatory Reconsiderations & appeals · England & Wales
A refusal is a decision to examine — not a reason to panic.
We help turn a difficult decision letter into a structured challenge: what was decided, what is disputed, what evidence supports your account and what needs to happen next.
Start with the decision
Challenge work is strongest when it responds to the actual reasoning used. We begin with the decision letter, identify the disputed findings and map those points against the evidence you already have. The letter also matters because not every decision follows exactly the same review and appeal route.
Mandatory Reconsideration support
Where Mandatory Reconsideration is the correct route, organising the challenge, preparing factual representations and linking relevant evidence to disputed issues.
Appeal preparation
Chronology, evidence index, issue list and written material prepared in a form that is easier to navigate.
Hearing preparation
Helping you understand the hearing process, the evidence in the bundle and the key factual points you may need to explain.
What makes a useful challenge?
A useful challenge is specific. It identifies the finding being disputed, explains why it does not reflect the circumstances and points to the evidence that supports the alternative account. We help create that structure without inventing facts, overstating evidence or promising a result.
Deadlines matter
For many DWP decisions, a Mandatory Reconsideration is normally requested within one month of the decision date. If the reconsideration outcome remains disputed, an appeal to the Social Security and Child Support Tribunal is also normally made within one month of the Mandatory Reconsideration Notice. Late requests or appeals can sometimes be accepted, but that should never be assumed. Your own decision or notice is the starting point.
Contacting us does not extend or protect a deadline. If time is short, say so in the first line of your message and take any protective step required unless we have expressly accepted responsibility for it in writing.
From MR to tribunal
If a Mandatory Reconsideration does not resolve the dispute and an appeal is available, tribunal preparation may be the next stage. Our dedicated tribunal page explains how we approach bundle organisation, chronology and hearing preparation.